Introduction
DarkMatrix Cyber Solutions LLC (“we,” “us,” or “our”) is committed to protecting the privacy and security of our clients and users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. By accessing our website or using our services, you consent to the practices described in this policy.
Information We Collect
We collect various types of information to provide and improve our services, ensure security, and comply with legal obligations.
Personal Information
- Contact Details: Name, email address, phone number, and mailing address.
- Professional Information: Job title, company name, and industry.
- Account Information: Username, password, and account preferences.
Technical Information
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Log files, access times, and pages visited.
- Tracking Technologies: Cookies, web beacons, and similar technologies to enhance user experience and track usage patterns.
Sensitive Information
In certain circumstances, we may collect sensitive information, such as security credentials or confidential business data, to provide specific services. We take additional measures to protect such information and ensure its confidentiality.
How We Use Your Information
We use the information we collect for various purposes, including:
Service Delivery
- Providing Services: To deliver our cybersecurity services, including consulting, assessments, and support.
- Account Management: To manage user accounts, authenticate access, and provide customer support.
Communication
- Customer Support: To respond to inquiries, troubleshoot issues, and provide technical assistance.
- Marketing: To send newsletters, promotional materials, and updates about our services, subject to user preferences.
Security and Compliance
- Security Enhancements: To monitor and improve the security of our systems and services.
- Legal Compliance: To comply with applicable laws, regulations, and industry standards, including data protection and privacy laws.
Information Sharing and Disclosure
We do not sell, rent, or lease your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may engage trusted third-party service providers to perform functions on our behalf, such as data hosting, analytics, and payment processing. These providers are contractually obligated to protect your information and use it solely for the purposes of providing services to us.
Legal Obligations
We may disclose your information if required by law, regulation, or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, investigate fraud, or respond to government requests.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such changes and provide options regarding your information.
Data Security
We implement advanced technical and organizational measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption protocols to secure data in transit and at rest.
- Access Controls: We restrict access to personal information to authorized personnel only.
- Monitoring: We employ continuous monitoring and intrusion detection systems to identify and respond to potential security threats.
Despite our efforts, no security measures are infallible, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. When information is no longer needed, we securely delete or anonymize it.
Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request correction of inaccurate or incomplete information.
- Deletion: You may request the deletion of your personal information under certain circumstances.
- Opt-Out: You may opt-out of receiving marketing communications by following the instructions in our emails or contacting us directly.
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze website usage. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.
International Data Transfers
If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located. We take appropriate measures to ensure that such transfers comply with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Address: Rockwall, TX 75087
Email: info@darkmcs.com
Phone: +1 972-332-0953